A. the pictures are colourful.

B. clearly written.

C. speak politely

D. silent

A. save time.

B. save money.

C. permanent reco

A. reports & forms.

B. interviews.

C. film.

D. speaking.

A. internal communication.

B. interview.

C. oral communication.

D. schedule.

A. the heading.

B. date

C. body of the letter.

D. post script.

A. permanent record.

B. legal document.

C. save time.

D. reaches slowly.

A. ladies and gentlemen.

B. dear sir.

C. respected sir.

D. madame.

A. banker and customer

B. superiors and subordinate.

C. salesman and buyer.

D. insurance company and its customer.

A. verbal communication.

B. non-verbal communication.

C. visual communication.

D. written.

A. window envelops.

B. easy envelop.

C. address envelops.

D. front envelop.