A. to persuade

B. to debate

C. to build goodwill

D. to inform

A. promoting a new service that your company is offering

B. convincing customers to upgrade to a higher level of service

C. demonstrating three successful sales techniques to new employees

D. entertaining the audience to stroke the customers’ egos

A. persuasive presentation.

B. informative presentation.

C. oral presentation.

D. goodwill presentation.

A. selling a company’s service to a new client.

B. changing an audience’s opinion to secure enough votes for an innovative new policy.

C. stroking the audience’s egos to validate their commitment to the organization.

D. convincing upper management to accept a proposal for hiring additional personnel.

A. “this presentation will cover interpersonal skills, telephone etiquette, and up selling.”

B. “this presentation will show that some departments are not providing high levels of customer service.”

C. “this presentation will cover customer service.”

D. “this presentation will explain why customers are so important to the success of the company.”

A. report many specific details of a law, policy, or procedure.

B. present extensive or complex financial data.

C. modifies a proposal that may not be acceptable in its original form.

D. minimize undesirable emotions.

A. powerpoint presentation.

B. guided presentation.

C. interactive presentation.

D. monologue presentation.

A. learning about the physical conditions in which you will be speaking.

B. analyzing the audience and adapting the message to them.

C. incorporating proper headings and paragraph indentation.

D. simplifying what you want to say.

A. one

B. three

C. eight

D. there is no limit.

A. answering customer letters

B. listening to instructions

C. lifting heavy boxes

D. working on a team project