( Best 250+ ) Business Communication MCQ

by Mr. DJ

Business Communication MCQ

Table of Contents

Business Communication MCQ

Business Communication MCQ

71. Mental turbulence refers to:

A. inability to understand

B. confusion in the mind of receiver

C. confusion in the mind of sender

D. inability to speak

72. A perceptual zone, on the basis of which inferences are made or thought
structured, is called:

A. distraction

B. lack of language skill

C. frame of reference

D. bypassing

73. In empathetic communication, we can:

A. probe

B. respond to the feelings

C. interpret

D. advice

74. Conciseness of message refers to:

A. crispness

B. comprehensiveness

C. specificity

D. clarity

75. Errors in language, grammar or visual representation of facts take away:

A. clarity

B. correctness

C. crispness

D. conciseness

76. __________ is the process of exchanging messages between a sender and a
receiver.

A. channelling

B. communication

C. feedback

D. listening

77. Listening, reading, speaking and writing are all types of

A. communication skills.

B. emotional barriers.

C. evaluation techniques.

D. nonverbal communication.

78. Communication barriers are;

A. a receiver’s response to a message.

B. avenues through which messages are delivered.

C. obstacles that interfere with the understanding of a message.

D. the circumstances under which communication takes place.

79. All of the following are examples of verbal communication EXCEPT:

A. email

B. listening

C. telephone calls

D. text messaging

80. Email is a growing channel of communication. However, what percent of
emails received are misunderstood?

A. 10%

B. 25%

C. 60%

D. 85%

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