Consumer Protection Act ( Best 60+ ) MCQs With Answers

Consumer Protection Act MCQs With Answers Consumer Protection Act is a basic Act MCQs With Answer about which each one of us must be aware of. This Act describes the basic rights that a consumer possesses. Hence we have given MCQs on business Law (consumer protection Act) with answers which can be used for MBA, BBA, BCOM, and other law-related courses also. These objective type questions in the consumer protection Act will also an be like an example questions of exams like NET, SET, and other competitive exams. Consumer Protection Act MCQs With Answers However, These MCQs on business law in Consumer Protection Act with answers are for the benefit of the students. This Mcqs on business law is based on various concepts of Indian Consumer Protection Act. Question 1 Consumer Protection Act is significant to A) Immovable Goods B) Movable Goods C) Particular Goods and Services D) All Goods and Services Answer: D Question 2 How many rights does a consumer have under the Consumer Protection Act A) 8 B) 6 C) 4 D) 5 Answer: B Question 3 Under the Consumer Protection Act, the rights of a consumer do not include to be A) Safety B) Choose C) Presented D) Informed Answer: C Question 4 When the seller manipulates the price, it is known as A) Caveat Emptor B) Unfair trade practices C) Restricted trade practices D) None of the above Answer: C Question 5 Under this act, the minimum age of forum member of a district forum should be A) 30 B) 40 C) 35 D) 65 Answer: C Question 6 The maximum age for a state commission member should be A) 60 B) 35 C) 70 D) 67 Answer: D Question 7 The maximum age national commission member should be A) 60 B) 35 C) 70 D) 65 Answer: C Question 8 Which of the following forum can reappoint the same person as to its member A) National commission B) State commission C) District commission D) None of the above Answer: D Question 9 In which forum it is compulsory to have a female member A) National commission B) State commission C) District commission D) All of the above Answer: D Question 10 Within how many days the opposite party has to answer after they are informed about the complaint? A) 30 B) 5 C) 20 D) 15 Answer: A Business Environment BEST MCQs With Answers Join Our Telegram Group For Daily MCQ Practice ( more than 650+ MCQs Posted) Consumer Protection Act MCQs With Answers Question 11 Rights of consumer are protected under ___________ (a) Consumer protection 1986 (b) Consumer protection 1990 (c) Consumer protection 1982 (d) Consumer protection 1991 Answer: A Question 12 The consumer has the right to get compensation against unfair trade practices under right to (a) Right to choose (b) Right to seek redressal (c) Right to safety (d) Right to safety Answer: B Question 13 Which of the following are the ways and means of consumer protection? (a) Self-regulation by the business (b) Business associations (c) Government (d) All of the above Answer: D Question 14 ______ is the standardized mark on jewellery (a) ISI (b) FPO (c) Hallmark (d) CERC Answer: C Question 15 _______ are made to hear complaints of the value less than 5 lakhs. (a) Consumer forum at district level (b) State commission (c) National commission (d) None of the above Answer: A Question 16 Which of the following is not an organization working for consumer protection? (a) Consumer VOICE (b) Consumer forum (c) The bureau of Indian standard (d) Consumer utility & trust society Answer: B Question 17. Which one of the following is not a reason for importance of consumer protection from the point of view of consumers? (a) Consumer ignorance (b) Consumer apathy (c) Consumer exploitation (d) Unorganised consumers AnswerAnswer: (b) Consumer apathy Business Environment BEST MCQs With Answers Question 18. From the point of view of business, which one of the following is a reason because of which consumer protection is important? (a) Dynamic environment (b) Fast technological development (c) Government intervention (d) Competitive market AnswerAnswer: (c) Government intervention Question 19. Which one of the following is not a consumer right? (a) Right to safety (b) Right to seek redressal (c) Right to get discount (d) Right to be heard AnswerAnswer: (c) Right to get discount Question 20. In which year did Consumer Protection Act come into existence? (a) 1986 (b) 1999 (c) 1991 (d) 1976 AnswerAnswer: (a) 1986 Consumer Protection Act MCQs With Answers Question 21. A District Forum has jurisdiction to entertain a consumer complaint involving product value: (a) Up to ₹ 20 lakh (b) Up to ₹ 10 lakh (c) Between ₹ 20 lakh and ₹ 1 crore (d) Above ₹ 1 crore AnswerAnswer: (a) Up to ₹ 20 lakh Question 22. ___ mark is used for electrical products. (a) ISI (b) FPO (c) ISO (d) Agmark AnswerAnswer: (a) ISI Question 23. ___ is one of the redressal agencies for redressing consumer grievances. (a) COPRA (b) State Commission (c) Consumer Organisation (d) None of these AnswerAnswer: (b) State Commission Question 24. A complaint can be filed against ___ who adopt(s) unfair trade practices. (a) Trader only (b) Manufacturer only (c) Trader and Manufacturer (d) Consumer AnswerAnswer: (c) Trader and Manufacturer Question 25. Right to ___ is a right to be protected against products which are hazardous to life or health. (a) Information (b) Safety (c) Seek Redressal (d) Consumer Education Answer Answer: (b) Safety Question 26. ___ means any person who buys any goods for personal use or hires or avails of any services for a consideration. (a) Consumer (b) Manufacturer (c) Trader (d) Service Provider Answer Answer: (a) Consumer Question 27. ___ implies safeguard against anti-consumer trade practices of producers and traders. (a) Consumer Protection (b) Redressal Forum (c) National Commission (d) None of these Answer Answer: (a) Consumer Protection Question 28. In case a consumer is not satisfied with the order passed in the State Commission, he can further make an appeal in the National Commission within a time period of (a) 10 days (b) 20 days (c) 30 days (d) 45 days Answer Answer: (c) 30 days Question 29. Which of the following statements is not true with regard to the National Commission? (a) It consists of a President and at least five other members, one of whom should be a woman. (b) The members are appointed by the Central Government. (c) A complaint can be made to the National Commission when the value of the goods or services in question, along with the compensation claimed, exceeds ₹1 crore. (d) Where the aggrieved party was not satisfied with the order of the National Commission, the case can be taken to the Supreme Court of India. Answer Answer: (a) It consists of a President and at least five other members, one of whom should be a woman. Question 30. Which of the following statements is not true with regard to the District Forum? (a) It consists of a President and three other members, one of whom should be a woman. (b) The members are appointed by the District Government. (c) A complaint can be made to the appropriate District Forum when the value of the goods or services in question, along with the compensation claimed, does not exceed ?10 lakhs. (d) All of the above Answer Answer: (d) All of the above Business Environment BEST MCQs With Answers Consumer Protection Act MCQs With Answers Question 31. In case an aggrieved consumer is not satisfied with the decision of the State Commission, he can make a further appeal in (a) National Commission (b) District Forum (c) Supreme Court of India (d) All of the above Answer Answer: (a) National Commission Question 32. Which of the following types of cases are filed in the State Commission? (a) When the value of the goods or services in question, along with the compensation claimed, exceeds ₹20 lakhs but does not exceed ₹1 crore. (b) When the value of the goods or services in question, along with the compensation claimed, exceeds ₹20 lakhs but does not exceed ₹2 crore. (c) When the value of the goods or services in question, along with the compensation claimed, exceeds ₹40 lakhs but does not exceed ₹1 crore. (d) None of the above Answer Answer: (a) When the value of the goods or services in question, along with the compensation claimed, exceeds ₹20 lakhs but does not exceed ₹1 crore. Question 33. Identify the responsibility of consumers being highlighted in the picture given below. (a) Be honest in your dealings (b) Learn about the risks associated with products and services (c) Assert yourself to ensure that you get a fair deal (d) Respect the environment. Answer Answer: (b) Learn about the risks associated with products and services Question 34. Identify the right of consumers being promoted in the given picture. (a) Right to seek redressal (b) Right to consumer education (c) Right to information (d) Right to be heard Answer Answer: (c) Right to information Question 35. Identify the right of consumers being exhibited in the picture on your right. Business Studies MCQs for Class 12 with Answers Chapter 12 Consumer Protection 2 (a) Right to choose (b) Right to be heard (c) Right to seek redressal (d) Right to consumer education Answer Answer: (a) Right to choose Question 36. Naina, her husband and her two minor daughters were travelling from Mumbai to Delhi, availing a company’s flight services in 2018. The airlines had issued boarding passes to all of them. Naina claimed in her plea that the airlines left all her family at the Mumbai Airport without informing them, despite their being in the airport premises. The family had to stay in a hotel and purchase new tickets the next day. The State Consumer Disputes Redressal Commission (SCDRC). on hearing the plea, asked an airline company to pay ₹50,000 to Naina and her family. Identify the right of consumers being exercised in the given case. (a) Right to safety (b) Right to be heard (c) Right to seek redressal (d) Right to consumer education Answer Answer: (c) Right to seek redressal True or False State with reasons whether the following statements are True or False. Question 37. Right to be informed says that the consumer has the right to acquire knowledge and be well-informed throughout his life. Answer Answer: False; Right to Consumer Education is the right of the consumer to acquire knowledge and be well- informed throughout his life. Question 38. The Consumer Protection Act is applicable throughout India. Answer Answer: False; The Consumer Protection Act is applicable throughout India except in Jammu and Kashmir. Question 39. Buying standardised products is a consumer right. Answer Answer: False; it is a consumer responsibility. Question 40. The Central Government can file a complaint under the Consumer Protection Act. Answer Answer: True; the complaint can be filed under Section 2(b) of the Consumer Protection Act. Business Environment BEST MCQs With Answers Consumer Protection Act MCQs With Answers Question 41. National Commission consists of a president and six other members. Answer Answer: False; it consists of four other members. Question 42. Consumer awareness is a campaign for protecting consumer interests. Answer Answer: False; consumer awareness is making a consumer aware of his rights and liabilities. 1 Consumer Protection Act is applicable to A immovable goods B movable goods C specific goods and services D all goods and services Answer: all goods and services 2 “Consumer has the right to present before the appropriate forum or authorities all those matters which effect his interests “ this right of consumer is termed as right to be A informed B heard C safety D educated Answer: heard 3 The maximum age limit of a person who can be a member in state commission is A 65 B 70 C 35 D 60 Answer: 65 4 To be a member in any redress forum the person should have minimum ________ years of experience A 5 B 10 C 12 D 15 Answer: 10 5 The jurisdiction of a state commission is A below 20 lakhs B 20 lakhs to 1 corer C above 1 corer D none of the above Answer: 20 lakhs to 1 corer 6 On receiving the complaint the forum will direct the opposite party to answer on that with in ____ days and may extent the period for _________________ more days. A 1 & 15 B 15 & 1 C 10 & 1 D 0 & 1 Answer: 1 & 15 7 Appeal against the district forum can be done in _________________ A State forum B high court C national forum D supreme court Answer: State forum 8 Any appeal against a forum must be done in a higher forum within ___ days A 45 B 30 C 60 D 90 Answer: 30 9 The Consumer protection act 1986 enacted in A 24 Oct 1986 B 24 Oct 1987 C 24 Aug 1986 D 15 June 1986 Answer: 24 Oct 1986 10 As per section 2(1)(b) of Consumer Protection Act 1986, "complainant" means A a consumer B any consumer association registered under the Companies Act, 1956 C the Central Government or any State Government, D All the above Answer: All the above Business Environment BEST MCQs With Answers Consumer Protection Act MCQs With Answers 11 As per section 2(1)(c) of Consumer Protection Act 1986, "complaint" means any allegation in writing made by a complain¬ant that a trader or service provider has charged for the goods or service a price in excess of the price (a) fixed by or under any law for the time being in force (b) displayed on the goods or any package containing such goods (c) displayed on the price list exhibited by him (d) agreed between the parties; Codes: A (a), (b) & (c) B (a), (c) & (d) C (a), (b) & (d) D (a), (b), (c) & (d) Answer: (a), (b), (c) & (d) 12 As per Section 2(1)(a) of Consumer Protection Act 1986, 'appropriate laboratory' means a laboratory or organisation (i) recognised by the Central Government (ii) recognised by a State Government (iii) financed or aided by the Central Government or a State Government for carrying out analysis or test of any goods with a view to determining whether such goods suffer from any defect Codes: A (i) & (ii) B (ii) & (iii) C (i) & (iii) D (i), (ii) & (iii) Answer: (i), (ii) & (iii) 13 As per section 2(1)(nnn) of Consumer Protection Act 1986, 'restrictive trade practice' include (i) delay beyond the period agreed to by a trader in supply of goods or in providing the services which has led to rise in the price (ii) any trade practice which requires a consumer to buy, hire or avail of any goods or services as condition precedent to buying, hiring or availing of other goods or services Codes: A (i) Only B (ii) Only C Both (i) & (ii) D None of the above Answer: Both (i) & (ii) 14 Which Section of the Consumer Protection Act 1986 define “spurious goods and services” as such goods and services which are claimed to be genuine but they are actually not so A Section 2(1) (oo) B Section 2(2) (p) C Section 2(1) (ao) D Section 2(1) (po) Answer: Section 2(1) (oo) 15 Which Section of the Consumer Protection Act 1986 states about 'the Central Consumer Protection Council'. A Section 7 B Section 2 C Section 5 D Section 4 Answer: Section 4 16 Which Section of the Consumer Protection Act 1986 states about the objects of the Consumer Protection Councils A Section 5 B Section 11 C Section 6 D Section 9 Answer: Section 6 17 Which of the following are the objects of the Consumer Protection Councils (i) the right to be protected against the marketing of goods and services which are hazardous to life and property (ii) the right to be informed about the quality, quantity, potency, purity, standard and price of goods or services so as to protect the consumer against unfair trade practices (iii) the right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of con¬sumers (iv) the right to consumer education Codes: A (i), (ii) & (iv) B (i), (ii) & (iii) C (i), (iii) & (iv) D (i), (ii), (iii) & (iv) Answer: (i), (ii), (iii) & (iv) 18 Which section of the Consumer Protection Act 1986 states about 'the State Consumer Protection Councils' A Section 7 B Section 6 C Section 5 D Section 8 Answer: Section 7 19 Who shall be the Chairman of the State Consumer Protection Councils A The Minister in charge of consumer affairs in the Central Government B The Minister in charge of consumer affairs in the State Government C The Chief Minister of the State D The Governor of the State Answer: The Minister in charge of consumer affairs in the State Government 20 The Central Council shall convene at least .............. meeting in every year. A Two B One C Three D There is no such condition Answer: One Business Environment BEST MCQs With Answers

Consumer Protection Act MCQs With Answers

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