A. encoding.

B. decoding.

C. response.

D. feedback.

A. block form.

B. correct form.

C. indented form.

D. address form.

A. below the salutation

B. above the heading.

C. above the salutation.

D. above the date.

A. upward communication.

B. downward communication.

C. face-to-face communication.

D. visual communication.

A. body languages.

B. audio-visual communication.

C. reporting.

D. visual communication.

A. communication development.

B. language development.

C. skill development.

D. personality development.

A. comes above inside address.

B. begins at left hand margin of the letter.

C. comes at the end of the letter.

D. comes in body of the letter.

A. a french term meaning gentlemen

B. used in singular.

C. is a title like doctor

D. many.

A. internal communication.

B. external communication.

C. lateral communication.

D. written communication.

A. body language.

B. grammar.

C. speeches.

D. written.